Thrive on saving lives and making a lasting difference? At Vets Now you can.
We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. Working as a contact centre call handler will expose you to experiences and skills you simply wouldn’t see in any other contact centre role.
We are all Vets Now
At Vets Now our people are at the heart of what we do and that’s why we invest in the value of all our people. With a competitive employee benefits package, career progression opportunities and a unique working environment now couldn’t be a better time to be a part of our growing Contact Centre team.
Delivering High Standards
Our contact centre team are motivated by driving service excellence. Being a call handler at Vets Now will see you being the first responder to our clients, using your communication skills to understand the client’s emergency, showing empathy and understanding in stressful situations and offering guidance, information and support when our clients need it most. No two shifts will ever be the same.
One team, one goal
You will be based at our Dunfermline support office and be fully supported by our nursing experts and management team. The wider network of emergency clinics and specialty hospitals work in collaboration to ensure that we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.
People are our core
Our contact centre call handler role offers a flexible solution that overcomes the usual challenges of working out-of-hours. Our people can balance a career with caring for a family, studying for a degree or training for a marathon. We are a special breed at Vets Now and our people will always direct how our company develops and what path we take.
Are you ready to take on a contact centre role with a difference?
We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our contact centre team we are looking for:
- Excellent customer service and communication skills
- Experience in working in a high volume, fast-paced environment
- Excellence in attention to detail
- A passion for delivering service excellence
We are currently recruiting for Weekend and Bank Holiday Call Handlers, please be advised we can only consider applications that have a CV attached. Please note - you will not be able to attach a CV from a mobile device.
If you think you have what it takes, we want to hear from you.
Apply online now