Weekend Call Handler, Jobs, Scotland, Telephone Triage Centre, 13358

Weekend Call Handler - Telephone Triage Centre

Customer Services

  • Job Ref: 13358
  • Posted on January 5th 20182018-01-05
This vacancy is now closed

Thrive on saving lives and making a lasting difference? At Vets Now you can.

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. Working as a contact centre call handler will expose you to experiences and skills you simply wouldn’t see in any other contact centre role.


We are all Vets Now

At Vets Now our people are at the heart of what we do and that’s why we invest in the value of all our people.  With a competitive employee benefits package, career progression opportunities and a unique working environment now couldn’t be a better time to be a part of our growing Contact Centre team.


Delivering High Standards

Our contact centre team are motivated by driving service excellence. Being a call handler at Vets Now will see you being the first responder to our clients, using your communication skills to understand the client’s emergency, showing empathy and understanding in stressful situations and offering guidance, information and support when our clients need it most. No two shifts will ever be the same.


One team, one goal

You will be based at our Dunfermline support office and be fully supported by our nursing experts and management team. The wider network of emergency clinics and specialty hospitals work in collaboration to ensure that we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

People are our core

Our contact centre call handler role offers a flexible solution that overcomes the usual challenges of working out-of-hours. Our people can balance a career with caring for a family, studying for a degree or training for a marathon. We are a special breed at Vets Now and our people will always direct how our company develops and what path we take.

Are you ready to take on a contact centre role with a difference?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our contact centre team we are looking for:

-       Excellent customer service and communication skills

-       Experience in working in a high volume, fast-paced environment

-       Excellence in attention to detail

-       A passion for delivering service excellence


We are currently recruiting for Weekend and Bank Holiday Call Handlers, please be advised we can only consider applications that have a CV attached. Please note - you will not be able to attach a CV from a mobile device.

If you think you have what it takes, we want to hear from you.

Apply online now


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Our recruitment team are ready and waiting to help with any of your enquries.

Why Work at Vets Now?

Rewards and benefits

As part of the Vets Now team your package will include RCVS membership, EVECCS and IVECCS membership, VDS cover and access to a contributory pension scheme.

Exciting caseload

Working in emergency means no two shifts are the same. You'll see a wide and diverse caseload that will give you the opportunity to use all of your clinical skills.

Owned and run by vets

Vets Now was established by our chairman Richard Dixon, a vet who wanted to help the profession by meeting the growing demand for out-of-hours emergency care. We still put the profession at the heart of everything we do.

Career development

No matter what stage you’re at in your career we’ve got the openings that will help you grow and develop. Whether you want to expand your clinical skills or move into a management role we will support you.

CPD and training

You'll receive a generous CPD allowance and access to one of the most innovative training programmes in the profession. Our team of emergency and critical care specialists shape our clinical training and every year we host the UK’s largest ECC congress.

Working out of hours

We look after our teams, no matter what time of the day or night they work. Working out of hours will give you the opportunity to spend your days doing the things that fit in with your lifestyle.

Read more about the benefits